Common Questions

CUSTOMER SUPPORT FOR T-SHIRTS:

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SHIPPING:
Inside the USA
We are a US-based company and ship via USPS First Class, shipping costs are calculated at checkout.
Items can take up to 10 days to be handmade in our Las Vegas shop before they're handed off to USPS.
If you need items urgently, please email us with your order number as soon as you've placed the order and we'll see what we can do to get it to you ahead of its place in the queue. 

Important Notes:
• If we could personally deliver every single package, we totally would, but this isn't the case. Once we drop the packages off with USPS, delivery is quite literally in their hands. 

• You will receive a tracking number once the package has been scanned by USPS. We receive the same exact tracking information that you receive through that link.

• Please understand that USPS loses packages from time to time. If your package has been marked “Delivered”, please check with your post carrier, neighbors, and/or local post office. If still no luck, please contact us within 30 days of the marked delivery date. The recovery process through USPS is very, very, very lengthy but we’ll do all we can within reason to help.

• While most orders arrive at their US-based destinations within 3-5 business days of leaving our Las Vegas, NV facility, some may take longer to complete their journey. This is not something we have any input in, or control over, and we promise it's not personal.

• If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options before you place your order.

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SHIPPING-INTERNATIONAL
Outside the USA

Yes! We ship worldwide, anywhere USPS International delivers.
Outside the US/International price is calculated at checkout.
*Price does not include customs/duty tax (see below).

Note: Orders shipping outside the US can take 45-60 days to reach their final destination.

*CUSTOMS/DUTY TAX NOTE: 
There may be additional fees with international customs/duty import tax. These are separate from our shipping costs and are the responsibility of the person receiving the parcel.
If you’re not sure, please check with your country’s international shipping policies to see if there may be additional costs so there’s no surprise.

More Information:
• We ship via USPS First Class International. Once we drop the packages off with USPS, delivery is quite literally in their hands. 

• You will receive a tracking number once the package has been scanned by USPS. We receive the same exact tracking information that you receive through that link. Once the parcel leaves the US, we no longer receive tracking data until it is scanned in as "delivered" at its final destination.

• Please understand sometimes USPS loses packages from time-to-time. While our parcels are typically insured, the recovery process through USPS is very, very, very lengthy.

• While most orders arrive at their international destinations within 20 days of leaving our Las Vegas, NV office, some may take 45-60 days to complete their journey. This has become more common since the onset of COVID-19. This is not something we have any input in or control over, and it's not personal.

• If you need to make arrangements to have your item sent via another courier, please email us directly to discuss costs and options.

RETURNS FOR INTERNATIONAL ORDERS

International returns are unfortunately pretty challenging, and we do not offer exchanges on international orders.
While we accept returns on international orders, the customer is responsible for the following:

1. Email us to let us know your order number, what you're returning, and the reason for the return.
2. Choose your return method (our system is not able to create prepaid return labels, the cost of the return is the customer's responsibility.)
3. Once your return is received on our end, we will then process the refund.

Return items to:
Picture This Clothing
8092 Marin Pointe Avenue
Las Vegas, NV 89131

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MY INTERNATIONAL ORDER SEEMS STUCK
Since the onset of COVID-19, delivery of parcels outside the US can take 45-60 days, and we don't get tracking detail once a parcel leaves the US.
USPS advises that if your package seems stuck at a port of exit or entry with the note "The item is currently in transit to the destination." 

Please check the following:
1. Confirm the shipping address on your order. You can email us for confirmation if you are unable to locate it through your order email confirmation.

2. Check with your local post to make sure your package isn't being held for customs/duty collection. Sometimes they leave pickup notices; sometimes, these notices are lost or misplaced.

If 60 days or more have passed since the date it was marked "in transit to destination" please contact us.

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MEDIA+PRESS INQUIRIES
You can reach Sam Barsky directly through his main website:
sambarsky.com

For T-shirt/Clothing or manufacturing related inquiries contact:
jaimee@picturethisclothing.com